Customer service advisor - Southampton

Excellent opportunity for an experienced customer service advisor to join a booming business.  This is a secure industry with lots of opportunities to grow and develop.  Salary up to £25k plus bonuses

The responsibilities of the customer service advisor:

• Taking customer orders
• Dealing with customer queries
• Making pro-active outgoing calls to customers where required
• Working with the Sales Team to ensure high levels of customer satisfaction
• Working with Transport to assist with fleet routing and communicating delivery times to customers
• Dealing directly with drivers to follow up on delivery queries
• Follow up sales campaigns on request

What the requirements for the customer service advisor:

• An upbeat friendly approach when speaking to customers is essential
• Passionate about customer service with the ability to ensure all customer interaction is positive and productive
• Excellent communication skills on all platforms
• Sales experience
• Ability to multi-task and remain calm under pressure
• Good team player
• PC literate and proficient in Microsoft Office

What’s the offer for the customer service advisor:

• Full time hours Monday - Friday with occasional weekend working
• Opportunity to earn commission
• Agile working available
• 25 days holiday plus bank holidays
• Opportunity to purchase up to 5 extra holidays per year
• Monthly employee recognition awards
• Long service awards
• Access to free virtual fitness sessions
• Contributory workplace pension scheme
• Healthcare cashback plan
• Employee assistance programme
• Cycle to work scheme
• Life assurance scheme

As the company is based in Colden Common you will need your own transport to get to work and it is an office based role.