Customer service advisor - Southampton

Workplace Solutions - B2B - Admin & Customer Service
Ref: 510 Date Posted: Monday 26 Sep 2022
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Excellent opportunity for an experienced customer service advisor to join a booming business.  This is a secure industry with lots of opportunities to grow and develop.  Salary up to £25k plus bonuses

The responsibilities of the customer service advisor:

  • Taking customer orders
  • Dealing with customer queries
  • Making pro-active outgoing calls to customers where required
  • Working with the Sales Team to ensure high levels of customer satisfaction
  • Working with Transport to assist with fleet routing and communicating delivery times to customers
  • Dealing directly with drivers to follow up on delivery queries
  • Follow up sales campaigns on request

What the requirements for the customer service advisor:

  • An upbeat friendly approach when speaking to customers is essential
  • Passionate about customer service with the ability to ensure all customer interaction is positive and productive
  • Excellent communication skills on all platforms
  • Sales experience
  • Ability to multi-task and remain calm under pressure
  • Good team player
  • PC literate and proficient in Microsoft Office

What’s the offer for the customer service advisor:

  • Full time hours Monday - Friday with occasional weekend working
  • Opportunity to earn commission
  • Agile working available
  • 25 days holiday plus bank holidays
  • Opportunity to purchase up to 5 extra holidays per year
  • Monthly employee recognition awards
  • Long service awards
  • Access to free virtual fitness sessions
  • Contributory workplace pension scheme
  • Healthcare cashback plan
  • Employee assistance programme
  • Cycle to work scheme
  • Life assurance scheme

As the company is based in Colden Common you will need your own transport to get to work and it is an office based role.