Customer Service Advisor - Newbury

Job Title: Customer Support Executive

Are you passionate about providing exceptional customer service and thrive in a fast-paced environment? We're looking for a highly motivated Customer Support Executive to join our team in the Newbury office.

As a Customer Support Executive, you'll play a critical role in providing outstanding service to our library customers. Reporting directly to the Customer Services Manager, you'll need to be comfortable discussing technology and have excellent communication skills, both written and verbal.

Key Responsibilities:

• Provide exceptional customer service to library customers
• Utilize Excel and other office packages to manage customer data
• Ensure accurate and organized data entry
• Work independently or as part of a team to achieve goals
• Proactively identify and suggest solutions to improve customer experience

Key Requirements:

• Previous experience in customer services or office administration
• Proficient in Excel and other office packages
• Excellent organizational skills and strong attention to detail
• Ability to work independently or as part of a team
• Highly motivated and goal-oriented
• Positive, enthusiastic approach to work
• Ability to work flexible hours, including longer hours when needed

We're looking for a quick thinker with a keen interest in expanding their knowledge and skills. If you're responsive, proactive, and ready to learn, we'd love to hear from you.

This is a full-time, permanent role with a competitive salary range of £19,000 to £24,500, depending on experience. Don't miss out on this exciting opportunity to join our growing company and set the tone for your future success. Apply now!